Relationships, Why They Are Vital to Success

At first glance, risks, financial implications, and schedule impediments are often assumed an Owner’s biggest concern. But there is more, what keeps a client up at night, what outside factors play into a project, who has the ability to influence or alter the success of a project, understanding this information is vital when selecting partners you trust.

Relationships can take time to develop. Establishing mutual understanding upfront will help to mitigate frustration later. Relationships rely on knowledge, teamwork, communication, honesty, trust, and respect. When you have a choice, you surround yourself with people you like. Why? Because studies show that more than half of American employees spend more time with the people they work with than their own families. That said, you want to work with someone who has your best interests in mind and understands your needs. General level of service is standard, but the little things can go a long way to building a lasting relationship. A contractor who makes the Owner’s problems their problems, to solve and facilitate through tough conversations along the way, demonstrates they understand your vision through fruition.

You get what you pay for

There are several ways to select a general contractor. If cost is your biggest concern, hard bidding a project is probably your best option; however, keep in mind you tend to get what you pay for. Often with this selection, numerous change orders are required down the road to get you what you really want — increasing costs, potential delays, headaches, and unforeseen challenges. Negotiated or best value selection is often not the lowest cost as you are selecting a contractor based on qualifications and customer experience. This is where relationships come into play. Hiring a contractor who you have developed a relationship with and will put your interests first is key. They have your back when push comes to shove, deliver you the customer service and experience you deserve and expect, and will work collaboratively with you to make your vision come to life.

Why it is important to develop early relationships?

Over 67% of Adolfson & Peterson Construction’s (AP) work has been with repeat clients. This is attributed to our mission, we build trust, communities, and people – while delivering an exceptional product and client experience. We take pride in developing lifelong relationships from the beginning, these relationships are based on honest communication and trust. A true collaborative team is entrenched in a common understanding of goals and expectations, everyone feels fully vested. Discussions around team, budget, schedule, and potential challenges are presented in an open, honest forum where sound, responsible decisions can be made, ultimately resulting in project success for everyone.

Like a true friend, AP provides consultation and advice, we will show up in the middle of the night to help problem solve and discuss unforeseen issues. Most importantly, we will be there for the relationship.

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